Privacy policy

Template text. This wording must be reviewed against the data protection law that applies in your jurisdiction before you rely on it.

What we collect

• Issue details you provide: title, description, category, location and neighbourhood.
• Your name and at least one contact method (email or mobile number).
• Optional photos. Location metadata is removed when photos are processed.
• Technical records needed for security, such as request counts used to block automated abuse.

Why we use it

To receive, assign, follow up on and resolve your report, and to contact you about it.

Who can see it

Only authorized staff handling your report can see your contact details. Public listings show the title, category, neighbourhood and status only, and only for reports approved for public display.

How long we keep it

Retention periods are set by the office. Current setting: reports are kept while they are active and for the period required by local record-keeping rules.

Your rights

You can ask for a copy of your data or for it to be corrected or deleted. Contact admin@napzz.com.

Security

Access codes are stored only in protected form. Data is transmitted over HTTPS.