Frequently asked questions
Do I need an account?
No. You can report and track issues without signing up.
What should I do with my tracking number?
Keep it together with the access code. You need both to view progress.
I lost my access code. What now?
For privacy, access codes cannot be recovered online. Contact the office with your tracking number and they will help you confirm the report.
How long does it take?
Timelines depend on the type of problem and the responsible department. Reports with a deadline show progress against it in the staff system.
Can I add a photo?
Yes. JPEG, PNG and WebP photos are accepted. Location information is removed from photos automatically.
Is it an emergency?
No. For emergencies, contact the emergency services directly. This service is not monitored around the clock.
Will my details be made public?
No. Your name and contact details are never shown on public pages.